Effective Date: October 8, 2026

At Her Bird Brain, we want you to be happy with your purchase. Because we sell natural, personal-care, and consumable products, some items are not eligible for return.

For health and safety reasons, sea moss gels and other perishable or refrigerated products cannot be returned or exchanged once they have been shipped or delivered.

Because these products are perishable, we cannot accept returns of opened, partially used, or unwanted sea moss products.

If your sea moss product arrives damaged, leaking, spoiled, or otherwise appears unsafe or defective, please contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

• Your order number
• A description of the problem
• Photos of the product and packaging

We will review the situation and, when appropriate, provide a replacement or refund.

Because raw/dried sea moss is a natural food product, returns are not accepted once the product has been shipped or opened, except when the product arrives damaged, defective, or incorrect.

If you receive the wrong product or your order arrives damaged, please contact us within 48 hours of delivery with your order number and photographs.

For hygiene and product-safety reasons, used or opened soaps cannot be returned.

Unused and unopened soaps may be eligible for a return within 14 days of delivery, provided the product is in its original condition.

The customer is responsible for return shipping unless the wrong item was shipped or the product arrived damaged or defective.

Unused wearable-art products may be eligible for return within 14 days of delivery.

Items must be:

• Unworn
• Unwashed
• Unaltered
• Free from stains, odors, pet hair, or other signs of use
• Returned in their original condition

Customers are responsible for return shipping unless the item was defective or we sent the wrong item.

Because customized products are created according to the customer's selections, customized or personalized products are generally not eligible for return or exchange unless the product arrives damaged, defective, or was made incorrectly by Her Bird Brain.

Customers are responsible for checking spelling, names, sizes, colors, and other selections before submitting a customized order.

If we send you the wrong item or your item arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number
• A description of the problem
• Photographs showing the product and packaging

We will work with you to determine the appropriate remedy, which may include a replacement or refund.

Before returning any item, please contact Her Bird Brain.

Do not send merchandise back without contacting us first.

Return instructions will be provided when your return request is approved.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is the result of an error on our part, a defective product, or another circumstance where a refund is required by applicable law.

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it is shipped. Once an order has been shipped, it may no longer be possible to cancel it.

Nothing in this policy limits any refund or cancellation rights provided by applicable law.

Her Bird Brain
Email: herbirdbrain@outlook.com