Her Bird Brain Shipping Policy

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Effective Date: October 8, 2026

Her Bird Brain currently ships orders within the United States.

Orders are normally processed and prepared for shipment within [INSERT NUMBER] business days after the order is received.

Processing time is separate from carrier transit time.

Her Bird Brain currently offers a $9.50 flat-rate shipping option.

The current checkout option is listed as 2-Day Shipping.

The two-day shipping period refers to the carrier's transit time after the package has been shipped and accepted by the carrier. It does not necessarily include order processing time.

Customers are responsible for providing an accurate and complete shipping address.

Her Bird Brain is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Although we make reasonable efforts to ship orders within the stated processing and shipping timeframes, delays can occasionally occur because of weather, carrier problems, holidays, natural disasters, or other circumstances outside our control.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will notify the customer and provide the options required by applicable law. Federal law generally requires an online seller that cannot ship within the promised time to obtain the customer's consent to a delay or provide a prompt refund. Federal Trade Commission

If your package arrives damaged, please contact Her Bird Brain as soon as possible, preferably within 48 hours of delivery.

Please take photographs of:

• The outside of the package
• Any visible damage
• The product inside the package

This will help us determine the appropriate solution.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate the package, contact us so we can help determine the next steps.

Sea moss gels are perishable products. Customers should follow the storage and refrigeration instructions provided with the product.

Because of the perishable nature of these products, customers should be available to receive shipments when appropriate and should promptly refrigerate products requiring refrigeration.

"Orders are normally processed and prepared for shipment within 2-4 business days."

That's important because the FTC and Pennsylvania's consumer-protection law both address shipping representations and misleading practices. Federal Trade Commission

I think we should be particularly careful with the product descriptions and health claims for your sea moss gels and raw sea moss. Pennsylvania law prohibits deceptive representations about a product's characteristics, ingredients, uses, or benefits. Pennsylvania General Assembly

It normally take 2-4 days business days for processing most orders before handing it to the shipping carrier.

You may contact us at Her Bird Brain at herbirdbrain@outlook.com.